ValeFly.
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A LITTLE HELP, A BETTER CONNECTION

Let’s get you connected.

From your first sign-in to connection troubleshooting. Find the help you need, right here.

Start here

Your first connection starts here.

For iOS 17.0 or later
01

Enter your site code

Open ValeFly, enter the three-digit code from your provider, and confirm the site name.

02

Sign in to your account

Use your existing account for the selected site. Check it is active and has available allowance.

03

Tap to connect

Choose a node and mode, tap the power button, and allow iOS to add a VPN configuration. Tap again to disconnect.

GOOD QUESTIONS

Common questions

Answers about connections, nodes and accounts.

Account & data deletion

An iPhone running iOS 17.0 or later, a three-digit site code from your provider, and a valid account for that site. ValeFly does not automatically create an account or provide nodes.

Still need a hand?

TECH HUB HOLDINGS LIMITED

For account, allowance and node issues, open “Contact site support” in app help. If you cannot sign in, contact the provider of your site code.

For ValeFly app support or privacy questions, email us below.

[email protected]

What to include in a support request

  • App version and iOS version
  • Site name and node name
  • Time of the issue and error message
  • Troubleshooting steps already tried

Do not share passwords, verification codes, complete subscription URLs or node keys.