01 · Stop your VPN connection
Tap the power button on the app Home screen to disconnect. Traffic forwarding stops. You can check VPN status and remove the ValeFly VPN configuration in iOS Settings.
Disconnecting does not remove your sign-in session or server account.
02 · Clear local credentials and caches
Open the account screen, choose Sign out and confirm. This stops account sync and clears local sign-in credentials and account and node caches. Switching sites also signs out of your current account.
Language preferences may remain to remember your choice. Uninstalling an app does not guarantee removal of every Keychain entry, so sign out in the app first.
03 · Delete your current site account
ValeFly uses accounts managed by independent service sites. When your site supports in-app deletion, open Account → Delete account, check the site and account, read the deletion scope, enter the account’s current password and confirm permanent deletion. This affects only the current site; accounts at other sites are not deleted.
This permanently deletes the current site account and associated data, including orders and payment records. Balance, remaining data allowance and plan rights are forfeited, and the action cannot be undone. Your password is sent directly over HTTPS to the selected site’s API for identity verification and is not saved by the client.
The client first stops its local VPN connection. After receiving a deletion confirmation matching the current site and account, it clears local sign-in credentials and account and node caches. A network failure can leave the server outcome unconfirmed; the client does not automatically resubmit. Try signing in or contact the site to verify the outcome. Success does not mean server backups have been erased or that established remote sessions on other devices terminate immediately.
If the site has not implemented in-app deletion or you cannot sign in, open “Contact site support” in app help or contact the provider of your site code. Include the site name, account identifier, request scope and a reply channel; do not send passwords, verification codes or node keys. The site verifies ownership and explains the deletion scope, completion time, backup handling and any legally retained records. This information page does not submit a deletion request for you.
Suggested request
“Please delete my service account and associated personal data. Site name: ____; account identifier: ____. Please explain the identity verification process, data to be deleted, any retained records and the reasons, and expected completion time. Please confirm when processing is complete.”
Further help
To delete support messages sent to ValeFly or request handling of website technical data, contact [email protected] with your email address, relevant dates and request scope. TECH HUB HOLDINGS LIMITED verifies necessary information, processes the request and explains any legally required retention. Support email and website technical logs currently have no fixed automatic deletion schedule; the purposes and retention criteria in our privacy policy apply.
[email protected]